What products does ALTINGTON sell?
ALTINGTON offers sports medicine and support equipment, including ankle supports, foot protection, lumbar supports, toe separators, elbow braces, compression supports, and other protective accessories.
How do I choose the right size?
Sizing varies depending on the product. Please check the size information provided on the individual product page before placing your order.
For products that require measurements, follow the measurement instructions provided with the product.
Are ALTINGTON products suitable for everyone?
Products are designed for general support, protection, comfort, or use during physical activity. Individual needs vary, so please carefully review the product information before purchasing.
If you have a medical condition or specific medical concern, consult an appropriate healthcare professional before using a support product.
Can I use support products during exercise?
Many of our products are designed for use during physical activity. However, usage depends on the specific product. Always follow the instructions provided with the product and discontinue use if you experience significant discomfort.
How do I place an order?
Simply select the product you want, choose the available size or variation, and add it to your cart. Proceed to checkout and provide the required shipping and payment information.
Will I receive an order confirmation?
Yes. After completing your purchase, you should receive an order confirmation by email. Please check your spam or junk folder if you don't see it.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible at altington@outlook.it. We will do our best to accommodate your request before the order is processed or shipped.
How can I track my order?
If tracking is available for your shipment, tracking information will be provided once your order has been dispatched.
What if I receive a damaged or incorrect product?
Please contact us as soon as possible with your order number and details of the issue. Photos may be requested to help us assess the problem and determine the appropriate solution.
Can I return a product?
Returns are handled according to our Return & Refund Policy. Please review that policy before returning any product.
Do your products replace medical treatment?
No. Our products are intended for support, protection, comfort, or general physical activity. They are not intended to replace professional medical advice, diagnosis, or treatment.