Shipping Policy

At ALTINGTON, we aim to process and ship orders as efficiently as possible.

Order Processing

Orders are generally processed within 1–2 business days after payment has been successfully received.

Processing times may vary during busy periods, holidays, promotions, or due to circumstances outside our control.

Delivery Times

Delivery times are estimates and may vary depending on the destination, carrier, weather conditions, customs procedures, and other factors outside our control.

Order Tracking

When tracking is available, tracking information will be sent to the email address provided during checkout after your order has been dispatched.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If you notice an incorrect address after placing your order, contact us as soon as possible at altington@outlook.it. We will attempt to update the information before the order is shipped.

Delayed or Lost Orders

If your order appears to be delayed or has not arrived within the expected delivery timeframe, please contact us with your order number so we can assist you.

Damaged Packages

If your package arrives visibly damaged, please document the condition of the package and contact us as soon as possible.

For further information about returns or refunds, please refer to our Return & Refund Policy.